{"id":535,"date":"2026-04-28T15:18:59","date_gmt":"2026-04-28T13:18:59","guid":{"rendered":"https:\/\/procons-sibiu.ro\/?page_id=535"},"modified":"2026-06-03T21:56:41","modified_gmt":"2026-06-03T19:56:41","slug":"retur-si-anulare","status":"publish","type":"page","link":"https:\/\/procons-sibiu.ro\/en\/retur-si-anulare\/","title":{"rendered":"Retur si anulare"},"content":{"rendered":"<style>\n  \/* Procons dark theme - legal pages *\/\n  body{background:#0f1014!important;color:#fff!important}\n  .ast-primary-header-bar,.site-header,header{background:#0f1014!important;border-bottom:1px solid #1f2028!important}\n  \/* Fix logo overlap *\/\n  .ast-site-identity img,.custom-logo,.ast-logo-img{max-height:36px!important;width:auto!important}\n  .ast-site-identity{overflow:hidden!important;max-height:60px!important}\n  .site-header{overflow:hidden!important}\n  \/* Nav *\/\n  .ast-nav-menu a,.main-navigation a{color:#9ca3af!important;font-size:11px!important;letter-spacing:2px!important;text-transform:uppercase!important;font-weight:700!important}\n  .ast-nav-menu a:hover,.main-navigation a:hover{color:#3B82F6!important}\n  .current-menu-item>a{color:#3B82F6!important}\n  .site-title a,.ast-site-identity .site-title a{color:#fff!important;font-weight:900!important;text-transform:uppercase!important;letter-spacing:1px!important}\n  \/* Content area *\/\n  .site-content,#content,.content-area,.ast-container{background:#0f1014!important}\n  .entry-content,.page-content,.post-content{background:transparent!important;color:#d1d5db!important}\n  .entry-content p,.entry-content li{color:#d1d5db!important;line-height:1.8!important}\n  .entry-content a{color:#3B82F6!important}\n  .entry-content strong,.entry-content b{color:#fff!important}\n  .entry-content h1,.entry-content h2,.entry-content h3,.entry-content h4{color:#fff!important;margin-top:2em!important;margin-bottom:.5em!important}\n  \/* Entry header (page title) *\/\n  .entry-header{background:#0f1014!important;padding:40px 0 24px!important;border-bottom:1px solid #1f2028!important;margin-bottom:32px!important}\n  .entry-title{color:#fff!important;font-weight:900!important;text-transform:uppercase!important;letter-spacing:-1px!important;font-size:2rem!important}\n  \/* Footer *\/\n  .site-footer,.ast-small-footer{background:#0a0c10!important;border-top:1px solid #1f2028!important;color:#6b7280!important}\n  .site-footer a{color:#9ca3af!important}\n  .site-footer a:hover{color:#3B82F6!important}\n  \/* WooCommerce *\/\n  .woocommerce-page .site-main{background:#0f1014!important}\n  <\/style>\n<div style=\"max-width:760px;margin:0 auto;padding:8px 0 60px;font-family:'Inter',system-ui,sans-serif;\">\n<section>\n<h1>Retur \u0219i Anulare Comenzi<\/h1>\n<p>\n    La <strong>PROCONS SIBIU SRL<\/strong> ne dorim transparen\u021b\u0103 \u0219i seriozitate \u00een rela\u021bia cu clien\u021bii no\u0219tri.<br \/>\n    Mai jos g\u0103si\u021bi informa\u021biile privind anularea comenzilor, returul produselor \u0219i retragerea din contract<br \/>\n    pentru serviciile comercializate prin website.\n  <\/p>\n<h2>1. Anularea comenzilor<\/h2>\n<p>\n    O comand\u0103 poate fi anulat\u0103 \u00eenainte de procesarea sau expedierea acesteia.<br \/>\n    Pentru anulare, v\u0103 rug\u0103m s\u0103 ne contacta\u021bi c\u00e2t mai rapid la<br \/>\n    <a href=\"mailto:contact@procons-sibiu.ro\">contact@procons-sibiu.ro<\/a>.\n  <\/p>\n<p>\n    Dac\u0103 produsul a fost deja expediat, anularea nu mai este posibil\u0103, \u00eens\u0103 se poate solicita returul<br \/>\n    conform condi\u021biilor de mai jos.\n  <\/p>\n<h2>2. Dreptul de retragere \/ Retur produse<\/h2>\n<p>\n    Clien\u021bii persoane fizice au dreptul de a returna produsele achizi\u021bionate online \u00een termen de<br \/>\n    <strong>14 zile calendaristice<\/strong> de la primirea coletului, f\u0103r\u0103 a invoca un motiv.\n  <\/p>\n<ul>\n<li>produsul trebuie returnat \u00een stare bun\u0103;<\/li>\n<li>s\u0103 nu prezinte deterior\u0103ri cauzate de utilizare necorespunz\u0103toare;<\/li>\n<li>s\u0103 fie ambalat corespunz\u0103tor pentru transport;<\/li>\n<li>s\u0103 includ\u0103 accesoriile primite, dac\u0103 este cazul.<\/li>\n<\/ul>\n<p>\n    Nu se accept\u0103 retururi pentru produse realizate la comand\u0103, personalizate sau configurate special<br \/>\n    pentru client, dec\u00e2t dac\u0103 prezint\u0103 defecte sau neconformit\u0103\u021bi.\n  <\/p>\n<h2>3. Procedura de retur<\/h2>\n<p>\n    Pentru ini\u021bierea unui retur, trimite\u021bi un email la<br \/>\n    <a href=\"mailto:contact@procons-sibiu.ro\">contact@procons-sibiu.ro<\/a>, men\u021bion\u00e2nd:\n  <\/p>\n<ul>\n<li>num\u0103rul comenzii;<\/li>\n<li>numele complet;<\/li>\n<li>produsul returnat;<\/li>\n<li>motivul returului, op\u021bional;<\/li>\n<li>cont bancar pentru rambursare, dac\u0103 este necesar.<\/li>\n<\/ul>\n<p>\n    Dup\u0103 confirmarea solicit\u0103rii, ve\u021bi primi instruc\u021biunile de returnare.\n  <\/p>\n<h2>4. Costul transportului pentru retur<\/h2>\n<p>\n    Dac\u0103 returul este solicitat din motive personale, costul transportului de retur este suportat de client.\n  <\/p>\n<p>\n    Dac\u0103 produsul este defect, livrat gre\u0219it sau neconform, costurile de retur vor fi suportate de<br \/>\n    <strong>PROCONS SIBIU SRL<\/strong>.\n  <\/p>\n<h2>5. Termen estimativ de procesare retur<\/h2>\n<p>\n    Dup\u0103 recep\u021bionarea produsului returnat \u0219i verificarea acestuia, returul se proceseaz\u0103 estimativ astfel:\n  <\/p>\n<ul>\n<li>confirmarea returului: <strong>1\u20133 zile lucr\u0103toare<\/strong>;<\/li>\n<li>rambursarea sumelor: <strong>1\u201314 zile calendaristice<\/strong>, \u00een func\u021bie de metoda de plat\u0103 \u0219i banca utilizat\u0103.<\/li>\n<\/ul>\n<p>\n    Rambursarea se face prin aceea\u0219i metod\u0103 de plat\u0103 utilizat\u0103 ini\u021bial sau prin transfer bancar.\n  <\/p>\n<h2>6. Anulare \/ Retragere servicii<\/h2>\n<p>\n    Pentru servicii contractate online, precum proiectare CAD, consultan\u021b\u0103 tehnic\u0103, ofertare,<br \/>\n    documenta\u021bie tehnic\u0103 sau alte servicii personalizate, clientul poate solicita anularea \u00eenainte de<br \/>\n    \u00eenceperea execut\u0103rii serviciului.\n  <\/p>\n<p>\n    Dac\u0103 executarea serviciului a \u00eenceput cu acordul clientului, suma restituit\u0103 poate fi ajustat\u0103<br \/>\n    propor\u021bional cu activitatea deja prestat\u0103.\n  <\/p>\n<p>\n    Serviciile finalizate, livrate digital sau executate integral nu mai pot face obiectul retragerii,<br \/>\n    conform legisla\u021biei aplicabile.\n  <\/p>\n<h2>7. Produse second-hand \/ echipamente utilizate<\/h2>\n<p>\n    Pentru echipamente second-hand, industriale sau utilizate, acestea pot prezenta urme normale de folosire.<br \/>\n    Se recomand\u0103 verificarea atent\u0103 a descrierii produsului \u00eenainte de comand\u0103.\n  <\/p>\n<p>\n    Returul r\u0103m\u00e2ne aplicabil conform legisla\u021biei, dac\u0103 produsul difer\u0103 semnificativ fa\u021b\u0103 de descriere<br \/>\n    sau prezint\u0103 defecte nedeclarate.\n  <\/p>\n<h2>8. Contact retururi<\/h2>\n<p>\n    <strong>PROCONS SIBIU SRL<\/strong><br \/>\n    Email: <a href=\"mailto:contact@procons-sibiu.ro\">contact@procons-sibiu.ro<\/a><br \/>\n    Website: <a href=\"https:\/\/procons-sibiu.ro\/en\/\">procons-sibiu.ro<\/a>\n  <\/p>\n<\/section><\/div>","protected":false},"excerpt":{"rendered":"<p>Retur \u0219i Anulare Comenzi La PROCONS SIBIU SRL ne dorim transparen\u021b\u0103 \u0219i seriozitate \u00een rela\u021bia cu clien\u021bii no\u0219tri. Mai jos [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_theme","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-535","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/procons-sibiu.ro\/en\/wp-json\/wp\/v2\/pages\/535","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/procons-sibiu.ro\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/procons-sibiu.ro\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/procons-sibiu.ro\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/procons-sibiu.ro\/en\/wp-json\/wp\/v2\/comments?post=535"}],"version-history":[{"count":8,"href":"https:\/\/procons-sibiu.ro\/en\/wp-json\/wp\/v2\/pages\/535\/revisions"}],"predecessor-version":[{"id":572,"href":"https:\/\/procons-sibiu.ro\/en\/wp-json\/wp\/v2\/pages\/535\/revisions\/572"}],"wp:attachment":[{"href":"https:\/\/procons-sibiu.ro\/en\/wp-json\/wp\/v2\/media?parent=535"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}